eFolder Provides Choices for You to Communicate Your DoubleCheck Service Needs!
 
Option #1      

Create your service request by completing the form below.  The system will assign a ticket # and you will be contacted shortly.

 

Our regular service department hours are 9am-6pm (Eastern), Monday-Friday. We will contact you shortly if your request is received during our normal hours.

If this is an after-hours emergency, please use the form below and check the box to indicate that it is an emergency.

Call us at 877-230-3806 or
Email support@doublecheckemail.com.


Please provide the following contact information: *Required
Name *
Company Name
Reseller Name
Work Phone *
Mobile Phone
E-mail *
DCID or Serial #
Email Domain with the Problem
Check this box if this is an after-hours emergency.
After-hours support charges of $150/hour may apply.
If this is an emergency one of our engineers will be
in touch with you soon after you submit your request.
 
*Description of Problem(s)



Option #2      

Contact our DoubleCheck Help Desk by Phone.
Mon-Fri 9am-6pm (Eastern)
877-230-3806

 

Our DoubleCheck Support department is available by phone.  Our Help Desk personnel will identify the type of service you require and will determine the best course of action to help resolve the issue.  If we can assist you by phone, minimal service charges will apply. If this is an after-hours emergency, please use Option #1 above to ensure that your issue is escalated for after-hours service.

 
Option #3      

Contact us via Email at support@
doublecheckemail.com. Your message will be delivered directly to our Help Desk personnel.

 

Our Help Desk personnel will forward your request to the appropriate department to quickly determine the best method of response to your issue. Please provide us a detailed description of your issue. Make sure to include your contact information and your preferred method of communication. If this is an after-hours emergency, please use Option #1 above to ensure that your issue is escalated for after-hours service.

 
 

 

Save Money, Improve Productivity and Document Your ROI with the DoubleCheck Email Manager 


Email Technical Support or Questions: support@doublecheckemail.com More Information Contact: (800) 352-0248

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