DoubleCheck Spam Virus Email Manager Gateway
Software Maintenance Contracts and technical support
are available from an authorized
Benefits of an Annual Software Maintenance Contract
Automated updates to spam engine, spam rules and
Automated updates to anti-virus and
anti-phishing engines and DAT files.
Automated updates to Admin Console, feature
enhancements, reporting and patches.
Automated updates of license key and maintenance
Automated offsite and/or local back-up of system
DoubleCheck Software Updates, Phone Support and
DoubleCheck Annual Software Maintenance Contract
provides the following features and benefits:
Updates are typically completed twice
annually, or more frequently as needed. Updates
include new product features, new reports, Admin
Console improvements and software updates.
Software updates also include new updates of the
spam, anti-virus and anti-phishing engines.
Maintenance Contract customers also benefit from
offsite storage of key system configuration
files so that system restoration, if needed, is
easily completed with settings restored.
Software updates may be completed automatically,
or by using remote system access through a
customer's firewall. The customer's DoubleCheck
system is covered for the term of the Annual
Software Maintenance Contract.
Depending on your arrangement with your
authorized Reseller, simply contact the Reseller
or eFolder for phone support related to
installation, configuration, operation and
optimization. eFolder phone support is available
from 9 a.m. to 6 p.m. Monday through Friday (Eastern time), or
by appointment. The customer is covered for the
term of the Annual Software Maintenance
Appliance Hardware Warranty
with a 3-year parts and labor hardware warranty.
This warranty includes hardware
support and, if needed, a replacement system (or
parts) cross-shipped via 2-day freight. The
replacement system may ship with current
configuration files if the customer has
purchased an Annual Software Maintenance
Contract (see above).
Please contact a
for maintenance contract and warranty pricing.