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Frequently Asked
Questions
-
What is
DoubleCheck?
-
How does it filter
spam?
-
How does it block
viruses?
-
How does it save
me money?
-
How many users and
emails can it support?
-
What reporting
does it offer?
-
How much does it
cost?
-
How do I purchase
it?
-
How do I install
it?
-
How do I get
technical support?
-
How are software
updates handled?
-
What is the
hardware warranty?
-
How do I become an
Authorized DoubleCheck Reseller?
-
Who is Network
Management Group, Inc. (NMGI)?
- What is
DoubleCheck?
DoubleCheck is an email gateway appliance
product or service that improves productivity
and security by filtering spam, stopping viruses
and phishing, filtering content and reporting on
email use. Both inbound and outbound email can
be processed. DoubleCheck is available in tower,
rack or software-only configurations (on 3rd
party hardware) for any user level and traffic.
DoubleCheck is available from select Authorized
Reseller Partners in an ASP/Hosted
configuration.
- How
does it filter spam?
The DoubleCheck Email Manager uses over 800
heuristic rules to read, score and tag spam
based on global, domain-level and user-level
settings. The rules combine with a layered
approach to fighting spam that include real-time
black hole lists (RBL), Bayes Classification,
Automated White Lists and distributed checksum
clearinghouses. DoubleCheck is one of the few
companies worldwide to use the URIBL lists for
improved spam accuracy. Updates are
automatically checked every 30 minutes to two
hours based on configuration.
See
Product Data Sheet.
- How
does it block viruses?
The DoubleCheck Email Manager uses McAfee's
anti-virus engine and automatically downloads
and installs updates. Updates are automatically
checked every 30 minutes. Alerts are sent to the
sender and system administrator as desired and
configured. NMGI is an OEM partner of McAfee.
See
Product Data Sheet.
- How does it
save me money?
DoubleCheck saves money by reducing the time
users waste deleting spam and repairing damage
from viruses. Administrative time is saved
installing, configuring and maintaining desktop
software to manage spam. DoubleCheck is
typically installed at a lower cost and higher
price/performance level than solutions from
other vendors and comes with a configurable
real-time Cost Savings Calculator.
- How
many users and email
messages can it support?
DoubleCheck's default configuration supports
1,250 messages per hour (tower appliance) or
2,000 messages per hour (rack appliance). These
are average traffic numbers for good email
reaching the queue and do not count deleted
spam. DoubleCheck is targeted at small and
mid-sized businesses, but can easily scale to
meet the needs of larger organizations.
DoubleCheck Email Managers are currently
operating in enterprises of over 1,000 users and
in ISPs with over 30,000 users. See
Product Data Sheet.
- What
reporting does it offer?
DoubleCheck offers extensive reporting based on
spam, viruses, email and system traffic logs.
New reports include the Management Report, Quick
Reports, Overall Report, configurable charts
(pie, bar and line), user reports and log
reports by system, domain and user.
See
Reporting, Logging
and Monitoring Overview.
- How
much does it cost?
DoubleCheck is offered and priced on an
individual customer basis by NMGI and Authorized
DoubleCheck Reseller Partners. DoubleCheck is
competitively priced compared to both client and
appliance or server-based alternatives. Please
contact a
Reseller Partner
or submit our
contact form
for a customized quote combining product
installation and annual maintenance.
- How do
I purchase it?
DoubleCheck is sold through NMGI and authorized
DoubleCheck Reseller Partners. Please contact a
Reseller Partner
or submit our
contact form
for a customized quotation.
- How do
I install it?
DoubleCheck may be installed by an Authorized
DoubleCheck Reseller or by the customer's
technical contact. In either case, the installer
must collect basic configuration information
regarding IP addresses, firewall settings, mail
server settings and spam settings. Both the
online demo or sample screen captures are
helpful in understanding the installation. See
our
Best Practices
Checklist.
- How do I get
technical support?
Technical support is available through
authorized DoubleCheck Reseller Partners or
NMGI. Support is available from NMGI with the
purchase of an Annual Software Maintenance
Contract (MC). The MC provides spam engine and
rule updates, AV and Phishing engine and DAT
file updates, Admin Console and report
enhancements, remote back-up of key
configuration files, and free email and phone
support. You may call 620-662-2700 ext. 150 for
access to support.
- How are
software updates handled?
Software updates are done automatically using
our AutoUpdate feature. Customers can control
the updates, or allow them to take place without
administrative or user intervention.
- What is the
hardware warranty?
DoubleCheck appliance hardware is covered by a
three-year Extended Warranty on parts and labor
for Years 1-3. In the event of hardware failure,
a part or replacement system is shipped to the
reseller or customer via 2-day freight for
replacement. The customer or reseller may
upgrade to overnight shipping if desired.
- How do
I become an Authorized
DoubleCheck Reseller?
Simply submit the
Reseller
Application. We will
contact you about your qualifications and
interest in offering DoubleCheck solutions to
your customers.
- Who is
Network Management Group, Inc. (NMGI)?
Network Management Group, Inc. is a professional
service firm offering a wide range of technology
and management services. NMGI has developed
strategic alliances with key industry
consultants and has an affiliation with a
worldwide network of over 325 business centers
known nationally as the VentureTech Network.
Through this national affiliation and network,
NMGI can deliver solutions incorporating over
185,000 products from over 480 different
vendors. See
NMGI details
or browse the left-side navigation menu for
details.
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